We collect different types of information depending on how you use our platform. Some data you provide directly, while other information gets collected automatically through your interactions with our website.
Privacy Policy
Last Updated: February 15, 2025
At Dynamex Edge, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our website and services. We're committed to transparency and want you to understand exactly what happens with your data.
Information We Collect
Personal Information You Provide
- Name and contact details when you register or reach out to us
- Financial information necessary for account setup and verification
- Investment preferences and risk tolerance assessments
- Communication records from your interactions with our team
- Identity verification documents as required by Canadian regulations
- Transaction history and account activity records
Automatically Collected Data
- Device information including IP address, browser type, and operating system
- Usage patterns showing which pages you visit and how long you stay
- Login timestamps and account access logs
- Cookie data that helps us remember your preferences
- Location information derived from your IP address
How We Use Your Information
Your data serves specific purposes that help us provide better service while meeting legal requirements. We don't use your information for anything beyond what's outlined here.
- Processing your account applications and managing your investments
- Verifying your identity in compliance with Canadian anti-money laundering laws
- Sending you important updates about your account and market conditions
- Improving our platform based on how people actually use it
- Detecting and preventing fraudulent activities or security breaches
- Responding to your questions and providing customer support
- Meeting regulatory reporting requirements set by Canadian financial authorities
Important: We'll never sell your personal information to third parties. That's not how we do business, and it never will be.
Data Sharing and Disclosure
Sometimes we need to share information with specific partners or authorities. Here's when that happens and who might receive your data.
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Financial Institutions | Transaction processing | Account details, transaction records |
| Regulatory Bodies | Compliance reporting | Identity verification, activity logs |
| Service Providers | Platform maintenance | Technical usage data |
| Legal Authorities | Law enforcement requests | As required by court orders |
All third parties we work with must follow strict confidentiality agreements. They can only use your data for the specific purposes we've authorized.
Your Privacy Rights
Canadian privacy legislation gives you significant control over your personal information. You can exercise these rights by contacting us directly.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days.
Correct Inaccuracies
Ask us to update or fix any incorrect information in your records.
Request Deletion
Have your data removed from our systems, subject to legal retention requirements.
Withdraw Consent
Stop us from processing your data for specific purposes you previously agreed to.
Data Portability
Receive your information in a structured format to transfer elsewhere.
Object to Processing
Challenge how we use your data for particular activities or purposes.
How to Exercise Your Rights
Send your request to help@dynamexedge.vip with your full name and account details. We'll verify your identity before processing any requests to protect your information. Most requests get handled within 30 days, though complex situations might take longer.
Data Security Measures
We protect your information using multiple layers of security controls. Our approach combines technical safeguards with strict internal policies.
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication requirements for account access
- Regular security audits conducted by independent third parties
- Restricted employee access based on role requirements
- Continuous monitoring for suspicious activity or unauthorized access attempts
- Secure data centers located in Canada with physical security controls
- Regular backup procedures with encrypted storage
- Incident response protocols if a breach occurs
While we implement strong security measures, no system is completely invulnerable. We continuously update our defenses as new threats emerge.
Data Retention Periods
We keep your information only as long as necessary for business purposes or legal requirements. Different types of data have different retention schedules.
Retention Schedule
- Account information: Retained for 7 years after account closure (regulatory requirement)
- Transaction records: Maintained for 7 years per Canadian financial regulations
- Communication logs: Kept for 3 years unless longer retention is required
- Marketing preferences: Stored until you request removal or update them
- Website usage data: Typically retained for 2 years
- Identity verification documents: Held for 7 years following account termination
Once the retention period expires, we securely delete or anonymize your information so it can't be traced back to you.
Cookies and Tracking Technologies
Our website uses cookies to improve functionality and understand user behavior. You can control cookie settings through your browser, though some features might not work properly if you disable them.
Types of Cookies We Use
- Essential cookies that make the website function properly
- Performance cookies that show us which pages get the most traffic
- Functionality cookies that remember your preferences
- Analytics cookies that help us improve user experience
We don't use advertising cookies or share cookie data with advertising networks. Our tracking focuses solely on improving your experience with our platform.
International Data Transfers
Your data primarily stays within Canada. However, some service providers we work with might store information on servers located outside the country. When this happens, we ensure adequate protections are in place.
Any international transfers comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We use standard contractual clauses and other safeguards to maintain data protection standards.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant modifications will be communicated through email to registered users and prominently displayed on our website.
The "Last Updated" date at the top shows when we most recently revised this document. We encourage you to review this policy occasionally to stay informed about how we protect your information.
Children's Privacy
Our services are intended for individuals who have reached the age of majority in their province. We don't knowingly collect information from minors. If we discover that we've inadvertently gathered data from someone under the legal age, we'll delete it promptly.
Questions About Your Privacy?
If you have concerns or questions about how we handle your personal information, reach out to our privacy team.
Email: help@dynamexedge.vip
Phone: +1 604-308-7795
Mail: 91 Shannon Rd, Mount Albert, ON L0G 1M0, Canada
We respond to privacy inquiries within 3 business days and aim to resolve issues within 30 days.